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User Support Request

Before contacting User Support...

CoverageMaster winAMS & CasePlayer2 Technical Information

This information has been prepared in order to enable users to quickly find solutions to their questions for both common and advanced topics. As you may find your question already answered, please refer to the topics below before sending a support request.

Support Site - Google Search : use to quickly search all support related pages
FAQs : browse our database of frequently asked questions and answers
CoverageMaster Tutorial : learn how to use CoverageMaster, or review the basics
CoverageMaster Setup Manual : learn how to setup CoverageMaster projects
CasePlayer2 Tutorial : learn how to setup CasePlayer2 projects
Macro User Guide: learn how to create macros for performing advanced simulator commands

Coverage Master winAMS Microcomputer Replacement Service

Coverage Master winAMS Microcomputer Exchange Service is a service that allows you to change the type of microcomputer (MPU) that can be used with Coverage Master winAMS/General based on an annual maintenance contract. Applications for this service are accepted at the dedicated page below.

User Support Request Flow

A maintenance contract is required in order to receive additional User Support

The technical & user support information at the top of this page are available to all users. To receive additional support from our dedicated support staff, a maintenance contract is required. See the page below for additional information regarding the maintenance contract.

New User Support Request Flow

New user support requests regarding our products and services can be entered using the new user support request form. GAIO support staff will respond by email in Q&A format. See the page below for additional information regarding the user support request flow.


New User Support Request

For questions that could not be solved using the technical & user information provided at the top of this page, please click the link below in order to create a new user support request.


Information Links